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CLAIM
your business
From the moment you file a claim with Federated Insurance, we work with your business’s specific challenges in mind. Your dedicated agent and claims adjuster work tirelessly together behind the scenes so you can focus on moving forward.
Knowing your business matters
We know that no two businesses are alike – that’s why we take the time to get to know yours. Our agents and claims adjusters have deep industry expertise, ensuring they grasp the complexities and challenges specific to your business.
Human connection
You’re not a number at Federated. When you file a claim with us, you always get the personalized service you deserve. We’ll guide you through the process from start to finish, so you know what to expect and when to expect it.
Human connection
You’re not a number at Federated. When you file a claim with us, you always get the personalized service you deserve. We’ll guide you through the process from start to finish, so you know what to expect and when to expect it.
Outcome focused
We do what’s right. Our focus is always on achieving the best possible outcome for your business. We prioritize your needs and work diligently to resolve your claim efficiently and fairly, helping you to restore operations and continue contributing to your community.
92% of customers felt Federated made their claims process easy*
Your agent and claims adjuster will guide you through the entire claims process
When the unexpected strikes and you have a claim, it’s our job to help you get back to business — fast. We understand how claims affect your operations and are here to minimize disruptions. Our claims adjusters are equipped with in-depth industry knowledge and are committed to providing you personalized service and expert advice you can trust.
Here’s what our customers are saying:
I am extremely satisfied with how smoothly my claim was handled from start to finish. My claims adjuster went above and beyond to assist me with my claim. She was extremely thorough, helpful, professional and a pleasure to talk to.
Our recent fraud claim was handled with compassion, understanding and efficiency. Both our agent and adjuster acted in a professional and courteous manner, bringing this distasteful occurrence to a quick end.
What made it easy for me was that my claims adjuster was always available and willing to take my calls and walk me through the process. I had lots of questions and they were able to answer all of them for me.
During the unfortunate event, Federated was very helpful in guiding me through the process with little stress and was patient with me. My claims adjuster and agent made the process a lot easier and a pleasure to deal with, looking after me very well!
This was my second time in 6 months that my tools were stolen and yet Federated Insurance took care of my needs. All I had to do was make a list of the stolen items and send in copies of receipts. I was able to continue my business and buy the missing tools that we need to keep our business going. It was stress free and a big help.
Everything was done in harmony and without stress despite the supply problems and staff shortages experienced by the subcontractors we used to carry out the necessary repairs. The claims adjuster was always receptive to our suggestions to find affordable and optimal options in the circumstances.
*Based on Federated claims customer survey results from Feb 1 to Jul 31, 2024.
